We are often emailed with specific questions relating to our products, our payment methods and our shipping policy. Below are answers to some of the most often asked questions. If you have a question which isn’t covered here please get in touch with us via our contact form.
All orders are dispatched from within the U.K. This allows super fast delivery inside the U.K and smooth transit into the whole of Europe or the rest of the world.
If you are buying larger quantities on a regular basis then yes we can offer you preferential rates. This is assessed on a case by case basis. Please contact us for further details. We also have a discount scheme based on the value of order place in a month.
Yes we pack all orders in a discreet fashion with no exterior markings other than your address.
Yes, we deliver worldwide (apart from Australia) with a range of delivery options. Click here for more information.
There are two reasons why this may happen:
a) Some couriers do not operate in all countries. eg DPD only deliver in Europe and DHL Economy Express isn’t available worldwide.
b) Some countries have invasive Customs inspection procedures and will stop our parcels simply due to the way that they present (ie white powder in glass vials). In our experience this is less likely to happen for parcels sent via international postal services (ie not courier services), which is why this may be the only option presented.
The expiry date can be found on the vial. The expiry date assumes that the peptides are stored in a freezer from the point that you received them.
The peptides will last for at least 48 months when stored in a freezer at a temperature of -20c.
Once reconstituted, your peptides should be stored in a fridge at a temperature of between 2-8c. Stored in a fridge, the peptides will remain in excellent condition for at least 4 weeks. Click here for further information.
While reconstituted peptides will denature (degrade) if kept refrigerated for longer than 4 weeks, this process happens very gradually. If you plan to use the peptides over a period well in excess of 4 weeks, then it is best to draw up the quantity that you intend to use on each occasion into individual syringes, then freeze these syringes and defrost one on each occasion that you wish to use the peptide. Click here for further information.
Each time peptides go through a defrost and re-freeze cycle they denature slightly, regardless of whether they are in their freeze-dried or reconstituted state. Thus it is best to avoid defrost/re-freeze cycles if you can. Click here for further information.
When sourcing peptides we use labs from a number of locations dependant on the quality of each given peptide, we look at the data provided from the labs and our 3rd party testing partner before making decisions on bulk orders. Once bulk orders are made blind samples are also sent for testing to assure quality is maintained. All of our peptides are produced to order and to the highest specification in state of the art facilities that are ISO 9001 certified.
The purity of a peptide can be found using a HPLC test. This will identify any impurities that have been found after Synthesis. Impurities that are can be found after synthesis may consist of deletion sequences, truncated sequences and deprotected sequences. When buying peptides make sure to ask for lab results.
In common with very many other sites selling peptides, we use computer generated images on our web site. This is because actual photographs do not work well, perhaps due to the small size of the vials. Also, the labels that we use on our actual products are metabolised polyester – we use this material as it is very robust and so deals well with the conditions in the freezer and any condensation that may occur. The web site images depict white labels, which wouldn’t be robust enough. Finally, the colour of the caps on the vials will not match the web site images, as we use various cap colours to help differentiate the peptides during production, shipping and labelling.